Privacy Policy

1. Data we collect

We collect data you provide when you sign up (name, work email, company), data your team uploads into your workspace (3D models, asset metadata, OEM documents, work orders), and operational telemetry needed to run the service (logins, request logs, error traces).

EntropyX does not sell personal data. EntropyX does not use customer workspace content to train shared AI models.

2. How we use your data

• Provide, maintain, and secure the EntropyX service.
• Authenticate your team and isolate data per workspace.
• Detect abuse, debug failures, and improve reliability.
• Send transactional email related to your account or billing.
• Respond to support requests you initiate.

3. Sub-processors

We rely on a small set of vetted infrastructure providers (cloud hosting, error monitoring, transactional email). A current list is available on request to info@entropyx.co.

4. Data retention

Workspace content is retained while your account is active and for a defined window after cancellation, after which it is permanently deleted. Operational logs are retained for the period required to operate and audit the service, then rotated.

5. Your rights

Depending on jurisdiction (including under the GDPR and UK GDPR), you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Email info@entropyx.co to exercise any of these rights.

6. International transfers

EntropyX may process data in jurisdictions outside your own. Where required, we use Standard Contractual Clauses or equivalent safeguards.

7. Security

We maintain controls aligned with SOC 2 Type II and ISO 27001. Details are summarised on our security page.

8. Changes to this policy

We will revise this policy as the product matures. Material changes will be communicated to account owners by email before they take effect.

9. Contact

Questions about this policy or your data: info@entropyx.co.